Frequently Asked Questions
Ordering
How do I place an order?
Browse our collection, select your desired items and add them to your basket. Proceed to checkout where you can review your order and complete your purchase securely.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard and American Express. We also accept PayPal and Apple Pay for faster checkout.
Can I modify my order?
Orders are processed quickly to ensure fast delivery. Please contact us immediately if you need to make changes. We can only modify orders before they are dispatched.
Delivery
Where do you deliver?
We deliver throughout the United Kingdom and to selected international destinations. Delivery costs and times vary by location.
How long will delivery take?
Standard delivery: 3-5 working days
Express delivery: 1-2 working days
Next day delivery: Order by 2pm for next working day delivery
Can I track my order?
Yes, once your order has been dispatched you will receive a confirmation email with tracking information. You can track your order using the link provided.
Returns & Refunds
What is your returns policy?
We offer a 30-day returns policy for items in original condition. Products must be unused and in their original packaging.
How do I return an item?
Please visit our returns portal at ecocardsuk.com/returns. You will need your order number and email address to initiate a return.
When will I receive my refund?
Refunds are processed to your original payment method within 7-10 working days after we receive and inspect your returned items.
Products & Services
Are your products environmentally friendly?
Yes, we are committed to sustainability. Our cards are made from recycled materials and we use eco-friendly packaging wherever possible.
Do you offer custom printing?
Yes, we offer custom printing services for special occasions and business needs. Please contact our customer service team for more information.
Account & Technical Support
How do I create an account?
Click on ‘My Account’ and follow the registration steps. With an account you can track orders and save your details for faster checkout.
I forgot my password
Use the ‘Forgot Password’ option on the login page. You will receive email instructions to reset your password.
Contact & Support
How can I contact customer service?
Our customer service team is available through the contact form on our website. We aim to respond within 24 hours during weekdays.
Do you have physical stores?
We operate exclusively online through ecocardsuk.com, allowing us to offer competitive prices and focus on quality customer service.